School City District East Chicago


Customer: School City of East Chicago District

Industry: K-12 Public Education

Location: East Chicago, Indiana

Size: 9 Schools / 5,900 Students

School City of East Chicago
The School City of East Chicago School District is a destination community of learning committed to excellence. The mission is to ensure each student is an agent for change achieving unparalleled academic, career and personal success.

Download CSC – School City District of East Chicago – Info Sheet (PDF)
East Chicago Central High School A/B Honor Roll students – ECCHS Facebook

CSC Technology Services – Chicago, Illinois - Education – School City of East Chicago


Break/Fix Support

Remote Support

Monthly Reports


E-rate Funding Helps Schools Increase Network Uptime and Maximize System Availability


The re-structure of the E-rate Program offered new opportunities for the School City of East Chicago (SCEC) District to implement a network support model that increases network uptime and minimizes disruption to student online instructional time.


Implementation


The LAN/WAN environment of the SCEC district is built on the Cisco Catalyst networking platform supporting speeds up to 1-Gbps. The SCEC network serves nearly 6,000 users across 8 campuses. Users depend on the availability of the network for access to cloud-based learning tools and enterprise-level applications for district operations and management.

Maximum uptime, security and availability of the SCEC LAN/WAN systems are critical for student learning. Realizing the essential role of the district’s networks, the SCEC staff solicited bids from approved E-rate service providers (SP) to provide Basic Maintenance of Internal Connections (BMIC) – a Category 2 eligible service under the E-rate Program. The goals were to sure-up the Cisco infrastructure and offer stable connectivity to SCEC users.

CSC was selected as the SP of choice due to its extensive background in field support and expertise on the Cisco platform. Given CSC’s history with the SCEC district, CSC offered a unique perspective in improving overall operations of the LAN/WAN environment.


Benefits and Results


  • 99.9% performance reliability and system uptime.
  • Trouble tickets typically resolved within 1 business day.
  • Students have increased and sustained instructional time during online lessons.
  • SCEC IT staff can offer focused and structured support to address the varied needs of its user community.